Returns & Exchanges

Because our products are custom-made for your unique skin, we cannot accept returns for a refund. However, we offer a 30-day Reformulation Guarantee if you are not satisfied with your results.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team within 30 days of receiving your order to share your feedback.

• 2.
  Consultation

  A skincare expert will review your concerns and determine if a formula adjustment is necessary.

• 3.
  Reformulation

  If eligible, we will tweak your custom formula to better suit your skin's needs at no additional cost.

• 4.
  New Shipment

  Your updated, personalized routine will be formulated and shipped directly to your door.